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We have been using RSLogix5000 v19, for about a year with no problems. I have now tried installing the latest update (v20), and now it won't run.
Instead I get a fatal error: Log Extract: Wed Jun 06 10: Fatal Error! Application Path: C: Program Files Rockwell Software RSLogix 5000 ENU v20 Bin RS5000.Exe Elapsed execution time: 17 seconds Version: V20.00.00 (Release) Source File: unknown Line Number: -1 Function/Method: unknown OS Version: Windows XP 32-bit (Service Pack 3 - Build 2600) Thread Id: 00001314 (4884) Error 0xc0000005 (-) EXCEPTIONACCESSVIOLATION - An 'access violation' exception was generated. No project file is currently open. I can only get RSLogix5000 to work again, by uninstalling the v20 update. However I am left with aftereffect that everytime I boot up my laptop, I get an RS Enterprise error message.:banghead::banghead: Can anyone help??, or suggest something???
In case it helps someone else as well (it helped me). Response from email support. This is in response to your Rockwell Automation technical support inquiry regarding RSLogix 5000 software. Please delete '.rnl' file under C: Documents and Settings All Users Application Data Rockwell Automation FactoryTalk Activation (for Windows XP) C: ProgramData Rockwell Automation FactoryTalk Activation (for Windows Vista or Windows 7) Reboot computer If you have still the same issue please From the local computer, click Start - Programs - Rockwell Software - FactoryTalk Tools - FactoryTalk Directory Configuration Wizard Select 'network', and give a Windows Admin User credentials After this the RSLogix 5000 v20.00 software should start without error. You can also try to repair FACTORYTALK SERVICES PLATFORM.
I only needed to get rid of rnl file and it started ok afterwards. My answer isn't going to help you with what you have already done, but potentially could help you avoid this in the future. Install these in a VM. Backup/Snapshot the VM prior to any updates. In your situation, you could have simply restored the VM after the v20 update error and been off and running. I guarantee the time you have already spent now far exceeds the cost of the software to implement VMs.
Especially with FT View/ RS View, this piece of software is just too rife with installation problems to risk having it muddle up your host OS. I know you said you already have a new laptop. It is not too late to start yourself down this path.
Especially with RSView. The root cause of all this is Microsoft don't feel inclined to make Windows backward compatible.
It's only software, as VMWare clearly shows it to be. Analogy: I buy a new car, but it won't let me make the same journeys I used to. Something to do with atmospheric pressure, altitude, temperature, wind direction, magnetic fields, moon phases, or whatever.
So my car dealer says I need to install another engine in the boot (trunk, to you guys over the pond) to go to my gym, and yet another engine to pick the kids up from school. These engines are made by someone else, and it's gonna cost me. Or I can ask my Gym and the kids' school to relocate to allow my car to go there.
The root cause of all this is Microsoft don't feel inclined to make Windows backward compatible. It's only software, as VMWare clearly shows it to be. Analogy: I buy a new car, but it won't let me make the same journeys I used to.
Something to do with atmospheric pressure, altitude, temperature, wind direction, magnetic fields, moon phases, or whatever. So my car dealer says I need to install another engine in the boot (trunk, to you guys over the pond) to go to my gym, and yet another engine to pick the kids up from school. These engines are made by someone else, and it's gonna cost me.
Or I can ask my Gym and the kids' school to relocate to allow my car to go there. Microsoft I am sure deserves a lot of the blame.
That said as much as we all complain about windows, it has served many of us well over the past 20+ years. It is no small task to have a company that relies on the sale of an OS, to have to juggle making things new and fresh enough to make the changes worth purchasing, having to maintain some level of compatibility to the past regardless of how amazingly fast technology changes (16bit, 32bit, 64 bit) (single core, multi-core), (serial, USB, firewire, wifi, Bluetooth) (VGA,HDMI), (Networking, ) and keeping with the times in regards to how it is used (PC, laptops, tablets, Phones, TVs, etc). I think though that Rockwell needs to shoulder much of the blame as well, and this is my reasoning. 1) Many other pieces of software written by other manufacturers that do practically the same thing, but don't have near the same issues. 2) Writing the software such that it utilizes features of the OS that are likely to change or be unstable. (I wrote programs back in the 90s that still run fine now on Win7, they still work because they only used the most basic features of the OS) FactoryTalk/RSView were developed to be way to sensitive to the host. They are far too intertwined into Microsoft's security features.
I have always said if they spent half the time they do on the activation software as they did on fixing the issues with the HMI software they would have a much better product. All that being said, VMs allow us to maintain clusters of stability and time machines that allow us to work in the past when we need to while the future can forge ahead. Just to pile on here with other's sentiment, and I like AB products and it's my choice for large integration projects, but Rockwell Software, especially their Factory Talk Suite is the biggest craptastic piece of. software ever to become accepted in mainstream use. I cringe whenever a customer requests that we use SE for HMI vs Wonderware, and I immediately double my design costs. It's just that buggy, doesn't have near the features of other HMI packages, and is temperamental as hell. Customer's continue to want it ONLY because it's Rockwell, and ONLY because they don't have to deal with rollout of the product.
Those customers that actually have to use it, have quickly switched to Wonderware and others. Sorry i can not find.rnl inside C: ProgramData Rockwell Automation FactoryTalk Activation (for Windows Vista or Windows 7) i used win 7 pro 64bit The reason you cant see the files using windows 7 is because they are hidden by default. Follow these procedures to unhide them. Here's how to display hidden files and folders. Open Folder Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK. Thanks, Juan. Hi Guys, Yes I got this weird problem too one day for no reason. I'm on Win 7 Pro 64 bit.
Could not open Logix 5000 v 20 or RSView ME 6.1 at all. Complete crash right from the get go with error message about access violations. 1) In the folder option menu Un-Hide (show) all hidden files and folders 2) Go to this folder. C: ProgramData Rockwell Automation FactoryTalk Activation. Note that 'ProgramData' is a normally hidden folder. You have it even if you think you can't see it.
3) You'll see a bunch of (hidden).rnl files delete them from this folder (but save them somewhere else incase other files fail. There is one.rnl file for each Rockwell program which you startup. I faced the same issue and I deleted.rnl files as mentioned in this thread but nothing good happened. Then I thought of re-installing RsLogix 5000 v20. I tried to uninstall it but it gave me an error that another program is being installed so you can't install/uninstall anything. But I was not installing anything else.
So I was like dafuq and had to resolve this issue first. And to my surprise when I resolved this issue, I did not have to uninstall Rslogix and it was opening as if nothing had happened.
How did I resolve the installer issue? You ask 1- Press 'windows+R' 2- Write 'services.msc' and press enter 3- Find and double click 'windows installer' 4- In 'General' tab, you will find 'startup type'. Note down the current status and select 'disabled'. 5- Press OK and thats it. (you may later change it to previous status when you are actually about to start any installation) After I did all these steps I wanted to uninstall RsLogix but just to try my luck I opened RsLogix and it was running all good. Kept getting the same Fatal Error. Removed all Windows updates, removed all versions of 5000 (18, 19, 20) and re-installed V20 removed Factorytalk.rnl file still Fatal error.
Decided to sleep on it. Next morning I right clicked the start-up Icon for RSLOGIX5000 V20 and looked carefully to see if it was compatible, no issues there then I noticed that the 'run as administrator' was unchecked. I checked it and the Fatal error went away. Amazingly I am the only one on the internet that has this issue and can provide you with this solution. I spent 8 hours scowering the internet and no one has had this problem. You guys are great!!
Kept getting the same Fatal Error. Removed all Windows updates, removed all versions of 5000 (18, 19, 20) and re-installed V20 removed Factorytalk.rnl file still Fatal error. Decided to sleep on it. Next morning I right clicked the start-up Icon for RSLOGIX5000 V20 and looked carefully to see if it was compatible, no issues there then I noticed that the 'run as administrator' was unchecked. I checked it and the Fatal error went away.
Amazingly I am the only one on the internet that has this issue and can provide you with this solution. I spent 8 hours scowering the internet and no one has had this problem.
You guys are great!! I get registered in this forum only to say THANK YOU. Kept getting the same Fatal Error. Removed all Windows updates, removed all versions of 5000 (18, 19, 20) and re-installed V20 removed Factorytalk.rnl file still Fatal error.
Decided to sleep on it. Next morning I right clicked the start-up Icon for RSLOGIX5000 V20 and looked carefully to see if it was compatible, no issues there then I noticed that the 'run as administrator' was unchecked. I checked it and the Fatal error went away. Amazingly I am the only one on the internet that has this issue and can provide you with this solution. I spent 8 hours scowering the internet and no one has had this problem. You guys are great!! You absolute hero, thank you very much!!
I can only imagine how much more time I would have spent trying to solve this had I not seen your post. Kept getting the same Fatal Error. Removed all Windows updates, removed all versions of 5000 (18, 19, 20) and re-installed V20 removed Factorytalk.rnl file still Fatal error. Decided to sleep on it. Next morning I right clicked the start-up Icon for RSLOGIX5000 V20 and looked carefully to see if it was compatible, no issues there then I noticed that the 'run as administrator' was unchecked.
I checked it and the Fatal error went away. Amazingly I am the only one on the internet that has this issue and can provide you with this solution. I spent 8 hours scowering the internet and no one has had this problem. You guys are great!! Ok that figures. I read your response 5 seconds after hanging up the phone with Rockwell tech support. Run as administrator is the solution.
I got hit with a couple windows updates yesterday. Interestingly enough I could open some of the PLC's but not all of the PLC's and not the one I need to work on.